SERVICE & SUPPORT
From the day equipment arrives to every day it is in use
Installation, training and after-sales support from one team.
01
Installation at site
Our team delivers, installs and commissions equipment at your facility and checks that everything works before handover.
- Site installation and setup
- Commissioning and testing
02
Clinical end-user training
Hands-on training so clinicians, therapists and biomedical staff can use each system safely and get the most from it.
- Operator and clinical training
- Workflow guidance
- Refresher sessions on request
03
After-sales and backup
Maintenance, spare parts and support to keep equipment functional long after installation.
- Preventive maintenance
- Spare parts supply
- Backup support through our partners
GOOD TO KNOW
Frequently asked questions
What does installation include?
Our team delivers, installs and commissions equipment at your facility. The process covers site inspection, equipment assembly, calibration, performance and safety testing, and final operational checks before the equipment is handed over for clinical use.
Who can attend the training?
Physiotherapists, clinicians, therapists, technicians and biomedical engineers. Sessions cover safe operation, correct patient setup, daily workflow and routine care of the equipment.
Can my team get refresher training later?
Yes. Refresher sessions are available on request whenever your team needs them.
What does preventive maintenance cover?
Scheduled inspections, calibration checks, software updates and safety testing, aligned with the manufacturer’s requirements.
Do you supply spare parts?
Yes. We supply genuine spare parts and provide backup support through our international partners.
Are your products certified?
All featured products follow global standards and are certified under ISO, CE, FDA and other medical device regulations.
How do I request service?
Call 051-6040682, message us on WhatsApp at 0333-1192011, or email info@pharmalogic.com.pk. You can also use the form on the Contact page.
Which equipment categories do you supply?
We supply rehabilitation and physiotherapy equipment (gait and balance assessment, electrotherapy, cardiac rehabilitation, CPM and traction), endocrinology equipment (body composition analysers, BMI scales and CAD/CAM insole systems) and dermatology equipment (cryosurgery, hyperthermia and pico laser). See the Specialties page for each product.
Are the products you supply certified?
Our featured products follow global standards and are certified under ISO, CE, FDA and other medical device regulations.
Where are your offices?
Our head office is in Islamabad (House No 3, Paris Tower Road, beside Dehleez Marquee, NUST Double Road, H-13), with sub offices in Lahore and Peshawar. Call 051-6040682 or WhatsApp 0333-1192011.